Frequently asked questions
(FAQ) |
Q: Need I pay for upgrade?
A: No! All upgrades are free to registered users.
Q: Is your online order form secure?
A: Yes, it is 100% secure.
Q: How do I order?
A: If you have questions about how to order, please
select Purchase from the menu on the right or contact
us at
sales@pharaohsmedia.com
Q: Is tech support free?
A: Yes! It's free for all.
Q: I have re-installed Windows and lost my registration
key.
A: Please contact
sales@pharaohsmedia.com, we will re-send your key.
Q: How do I know which DirectX version is
already Installed on my system?
A:
Our screen savers require DirectX 8.1 (or
higher version) is already on your system. To check
this, you may click the "Start" button, choose "Run"
in the menu, then type in "dxdiag".
Q: Your 3D screensavers are very slow.
A: You need Directx compatible 3D accelerated videocard.
If you have it, please install latest manufacturer's
device drivers. (Usually available for free on videocard
manufacturer's website).
Q: Why haven't I received the registration key
for software I ordered?
A: If you chose to receive a registration key
by e-mail, but it hasn't yet arrived, please send
a message at
sales@pharaohsmedia.com.
Remember, we send registration information within
24 hours.
Q: How do I uninstall program?
A: To uninstall (remove) one of our programs from
your computer, use the Windows Add/Remove Programs
menu. To do this, click on the Start button, select
Settings, select Control Panel, open Add/Remove Programs,
select the program you wish to uninstall, and then
click on Add/Remove...
If you have any questions or offers,
please feel free to contact us:
Technical support:
E-mail: support@pharaohsmedia.com
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